Frequently Asked Questions
Everything you need to know about shopping at Horze for your equestrian needs.
How do I determine the correct size for horse blankets and apparel?
We provide detailed size charts on every product page. For horse blankets, measure from the center of the chest to the center of the tail. For rider apparel, we recommend following our specific measurements for breeches and boots to ensure a perfect fit.
What is your return policy for equestrian equipment?
We offer a 30-day return policy on most items. Products must be in original, unused condition with tags attached. Please note that for hygiene reasons, certain items like horse bits and personalized gear may have specific return restrictions.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days depending on your location. We offer free shipping on orders over a specific threshold. Expedited shipping options are available at checkout for urgent competition needs.
Are your products suitable for professional equestrian competitions?
Yes, Horze offers a wide range of products that meet FEI and local federation standards. Look for specific descriptions regarding competition-legal bits, white breeches, and show jackets in our premium collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Afterpay, allowing you to pay for your gear in installments.
How should I care for my leather tack and riding boots?
To ensure longevity, we recommend cleaning leather items with a damp cloth and specialized saddle soap after every use, followed by a high-quality leather conditioner once a month to prevent cracking.